Disputes, complaints and corrections
CheckShop helps customers report serious problems and gives shops a clear way to respond, correct information, and request a recheck. The goal is transparency: useful warnings for consumers and a fair correction process for honest shops.
For customers
Use disputes for concrete issues such as non-delivery, refund problems, misleading information, suspected fraud, or unresolved support problems. Start from the shop profile so the report is attached to the right business.
For shops
A dispute is also an opportunity to fix the issue publicly and protect customer trust. Respond with evidence, correct outdated information, and request a recheck when the website or profile has been updated.
How the process works
1. Find the shop profile
Customers start from a public shop profile and file a dispute with the order details, issue type, and useful evidence.
2. The shop is notified
The shop owner can respond from the dashboard, explain what happened, and provide proof of resolution such as refund or tracking details.
3. The case is reviewed
CheckShop reviews the available information and may use automated analysis to classify the case as resolved, unresolved, or needing more context.
4. Serious unresolved issues can become public
If a material complaint remains unresolved, a public warning can appear on the shop profile so future customers have better context.
Useful evidence
Clear evidence helps CheckShop and the shop understand what happened. Do not submit passwords, full card numbers, or unnecessary sensitive data.
What shops should do
The strongest response is specific, documented, and focused on resolving the customer issue rather than arguing about the complaint label.
What CheckShop does not do
We do not act as a court, regulator, debt collector, or payment provider.
We do not guarantee refunds, delivery, chargebacks, or legal outcomes.
We do not publish every complaint automatically; context and resolution matter.
Dispute FAQ
Is every complaint published publicly?
No. CheckShop can keep cases private while they are being reviewed or resolved. Public warnings are reserved for unresolved issues that are relevant to future customers.
Can a shop respond to a dispute?
Yes. Shop owners can respond from the dashboard, provide context, and show evidence that a complaint has been resolved.
Can CheckShop correct inaccurate shop information?
Yes. Shops can update their profile, fix their website, request a recheck, or contact CheckShop when public information is inaccurate.
Does CheckShop replace legal advice or chargebacks?
No. CheckShop is a trust and transparency platform. Customers should still use payment-provider protection, consumer authorities, or legal advice where needed.